Customer services
Featured — award winners and classics first, when available. Use “Show different books” for a new selection.
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Handbook of Logistics and Distribution Management
Collaborative Planning, Forecasting, and Replenishment
The innovator's solution
Fish!
Service Design, Itil, Version 3 (Itil)
Services marketing
NRAEF ManageFirst
Online customer care : strategies for call center excellence
The Service quality handbook
The quality library
Sense & respond
The feminist dollar
Be our guest
Salesforce Service Cloud for Dummies
The Nordstrom way
Help desk practitioner's handbook
Six Sigma
Services Marketing Management
Customer Winback
The customer rules
IT services
Amaze Every Customer Every Time
Building Great Customer Experiences
Creating a Customer Focused Company
Department for Work and Pensions
The Innovator's Dilemma
The pursuit of quality through personal change
What's the Secret
Woo, Wow, and Win
