The quality library
Library planning
Program Evaluation
Library Services
Library administration
Consumer satisfaction
Library & Information Science
Total quality management
Customer services
Consumer behavior
Organization & administration
LANGUAGE ARTS & DISCIPLINES
Methods
"Based on more than fifty years of combined expertise in organizational improvement, The Quality Library offers a methodology for pinpointing trouble areas and improving processes. By developing a customer-focused system outlining library processes and networks, administrators and managers can quick…
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