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1990 ★ 4.0

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2012

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2013

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1997 ★ 3.7

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1984

Service management and marketing

Christian Grönroos

1990

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2000

Gemba kaizen

Masaaki Imai

1997

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Marc Stickdorn, Jakob Schneider

2014

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Frances Frei

2012

The automatic customer

John Warrillow

2015

Essentials of Services Marketing

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2008

Principles of service marketing and management

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2002

Services marketing

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2002

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Valarie A. Zeithaml

2013

Principles of Services Marketing

Adrian Palmer

1998

ICD-10-CM and ICD-10-PCS preview

Anita C. Hazelwood

2009

Emerging perspectives on services marketing

Leonard T. Berry, Leonard L. Berry, G Lynn Shostak

1983

Mass Customization

B. Joseph Pine

1993

Services marketing

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Service operations management

Roger W. Schmenner

1995

Fracture mechanics

T. L. Anderson

2005

Managing sport business

Linda Trenberth

2011

Services Marketing

Christopher H. Lovelock

2008

The invisible touch

Harry Beckwith

2000

Services Marketing Management

Peter Mudie, Angela Pirrie

2006

Services Marketing

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2000

Show Me

Harry I. Forsha

1994

How to start a service business

Ben Chant

1994

202 services you can sell for big profits!

Stephenson, James

2005