This Book Is Overdue!

Marilyn Johnson

2010

Digital futures

Marilyn Deegan, Simon Tanner

2001

Delivering satisfaction and service quality

Peter Hernon, Hernon, Peter., John R. Whitman

2001

The whole library handbook

George M. Eberhart

1991

Reference and information services in the 21st century

Kay Ann Cassell

2006

Communicating professionally

Catherine Sheldrick Ross

1989

Instant library lessons

Karen A. Wanamaker, Karen A. Farmer Wanamaker

2005

Practical Tips for Facilitating Research

Moira J. Bent

2015

The Internet initiative

Nancy R. John, Edward Valauskas

1995

Books, bricks & bytes

Stephen R. Graubard, Paul LeClerc, Stephen Richards Graubard

1998

If you want to evaluate your library--

F. Wilfrid Lancaster

1988

Libraries act on their LibQUAL+ findings

Martha Kyrillidou

2004

Customer service

Suzanne Walters

1994

Library without walls

Susan Ardis

1994

Redesigning library services

Michael Keeble Buckland

How to get a great job

American Library Association

2011

Teaching with technology

2007

Future libraries

Walt Crawford

1995

The visible librarian

Judith A. Siess

2003

American library directory, 2009-2010

Inc Information Today

2009

Assessing service quality

Hernon, Peter.

1998

Searching 2.0

Michael P. Sauers

2009

The virtual reference librarian's handbook

Anne Grodzins Lipow

2003

The quality library

Sara Laughlin

2008

What Every Librarian Should Know about Electronic Privacy

Jeannette Woodward

2007

The Medical Library Association Guide to Providing Consumer and Patient Health Information

Michele Spatz

2014

Evaluating library instruction

Diana D. Shonrock

1996

Making the grade

Andrea Kross

2002

Conflicts in reference services

William A. Katz, Ruth A. Fraley

1985

Cost analysis, cost recovery, marketing, and fee-based services

M. Sandra Wood

1985