If Disney Ran Your Hospital
Relations personnel médical-patient
Patient satisfaction
Hospitals, administration
Satisfaction
Hôpitaux
Medical personnel and patient
Hospital Administration
Quality of Health Care
Services de santé
Consumer satisfaction
Professional-Patient Relations
Health Services Administration
Hospitals
Administration
Patients
Methods
Using examples from his work with Disney and as a senior-level hospital executive, author Fred Lee challenges the assumptions that have defined customer service in healthcare. In this unique book, he focuses on the similarities between Disney and hospitals - both provide an "experience," not just a …
Borrow to read
This scan is available through Internet Archive's free lending library — sign in or create a free account below, then borrow to read.
Reader not loading? Open it on Archive.org instead.
