Winning with the Caller from Hell
Savoir-vivre
Telephone
Customer relations
Business communication
Business
BUSINESS & ECONOMICS
Nonfiction
General
Effective and practical strategies for dealing with difficult, unmanageable customers on the telephone are offered in this essential guide for call center managers and other service-oriented positions. Advice on utilizing tone of voice to defuse conflict is provided, as well as 18 basic rules to fol…
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