Crucial Conversations
Tools for Talking When Stakes are High
Decision Making & Problem Solving
Negotiating
Communication Studies
Communication interpersonnelle
Human Resources & Personnel Management
Relations humaines
Business communication
Methode
Interpersonal communication
Training
LANGUAGE ARTS & DISCIPLINES
Communication
Success
Psychologie
Business
Interpersonal relations
BUSINESS & ECONOMICS
Nonfiction
General
The New York Times Bestseller!Learn how to keep your cool and get the results you want when emotions flare.When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the cons…
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