The Managed Heart
Psychological aspects of Work
Arbeid
Gefühl
Psychology, applied
Work, psychological aspects
Emoties
Aspectos psicológicos
Motivation
Employee motivation
Work
Travail
Personnel
Aspect économique
Emotions
Aspect psychologique
Economic aspects
Description and travel
Psychological aspects
Arlie Hochschild examines two groups of public-contact workers: flight attendants and bill collectors. The flight attendant's job is to deliver a service and create further demand for it, to enhance the status of the customer and be "nicer than natural." The bill collector's job is to collect on the…
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