Service operation
Business information services
Service à la clientèle
Computer industry
Qualité
Technologie de l'information
Customer services
Industrie et commerce
Contrôle
Informatique
Gestion
Management
This book introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former service support and service delivery books, which have been updated where necessary.
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