Reference services
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Reference Assessment and Evaluation
The Medical Library Association essential guide to becoming an expert searcher
Reference skills for the school library media specialist
Genealogical records and mail research policy
Building reference skills in the elementary school
The Readers' Advisory Guide to Nonfiction
Introduction to reference work in the digital age
Reference services in the humanities
Answering consumer health questions
Crisis in employment
The reference encounter
Libraries bring Prestel to the public
Reconfiguring Service Delivery
Reference skills for the school librarian
A guide to developing end user education programs in medical libraries
Answers to the health questions people ask in libraries
The readers' advisor's companion
Community information
From past-present to future-perfect
Reading and the reference librarian
Philosophies of reference service
The real story
Serving job seekers and career changers
Understanding reference transactions
Developing Digital Scholarship
School library reference services in the 90s
Information services for secondary schools
Providing Customer-Oriented Services in Academic Libraries
Managing the twenty-first century reference department
