Public services (Libraries)
56 books
Introduction to public services for library technicians
The Best 100 Free Apps for Libraries
Introduction to library public services
The pleasures of reading
Guide to the use of libraries
The assertive librarian
Dealing with difficult people in the library
Reading matters
Library Programs and Services
Helping the difficult library patron
Training library staff and volunteers to provide extraordinary customer service
Research strategies
Information services today
Anglo-American cataloguing rules 1967
Reader's Adviser
Booktalk! 2
Listening to the customer
The measure of library excellence
Customer service
Book discussions for adults
The evaluation and measurement of library services
Teaching the use of books and libraries
Patron behavior in libraries
Redesigning library services
Gesammelte Abhandlungen zur allgemeinen Muskel- und Nervenphysik
Assessing service quality
Assessing service quality
Twenty-first century access services
Tracking down trivia
