Customer relations, management

54 books

Behind the cloud

Marc R. Benioff

2009

Content Inc

Joe Pulizzi

2016

Customer Relationship Management

Judith W. Kincaid

2003

Customer Relationship Management

Rob Beltman, Ed Peelen

2009

Customer relationship management

Kristin Anderson

2001

Managing Customer Experience and Relationships

Martha Rogers, Philip Kotler, Don Peppers

2016

The new rules of marketing and PR

David Meerman Scott

2007

Customer experience management

Bernd Schmitt

2003

Customer relationship management

V. Kumar, Werner Reinartz

2006

Customer relationship management

Stanley A. Brown

2000

Sense & respond

Jeff Gothelf

2017

Customer Service Revolution

DiJulius, John R., III

2015

Outside in

Harley Manning

2012

Customer relationship management

William G. Zikmund, Raymond, Jr. McLeod, Faye W. Gilbert

2003

Managing Customer Relationships

Don Peppers

2004

Salesforce.com for dummies

Liz Kao

2016

Marketing automation for dummies

Mathew Sweezey

2014

CRM at the speed of light

Paul Greenberg

2002

Exceptional customer service

Lisa Ford

2001

Managing customer relationships

Don Peppers

2011

Customer Experience

Q. Dibeehi, C. Shaw, S. Walden

2010

Discover Sap Crm

Srini Katta

2008

Kellogg on branding

Tim Calkins

2005

Customer-centric marketing

Aldo Cundari

2015

The butterfly customer

Susan M. O'Dell, Joan A. Pajunen

1997

The CRM handbook

Jill Dyché

2002

The Complete Idiot's Guide to Winning Customer Loyalty

Neil Raphel

2005

CRM Unplugged

Philip Bligh

2004

Customer relationship management

Francis Buttle

2009

Salesforce.com for dummies

Tom Wong

2005