Customer services
Featured — award winners and classics first, when available. Use “Show different books” for a new selection.
🔄 Show different books
Services marketing
Value proposition design
Looking at logistics
Meeting customer needs
Customers For Life
Job skills
What customers really want
1,001 ways to keep customers coming back
Building customer loyalty
Bangalore Tiger
Customer equity
How to win customers and keep them for life
Customers.com
Delivering quality service
Telephone courtesy & customer service
50 Powerful Ideas You Can Use to Keep Your Customers
The streetcorner strategy for winning local markets
Achieving service excellence
Service management and marketing
The customer loyalty pyramid
Service magic
Customer Service in Tourism and Hospitality
What Customers Value Most: How to Achieve Business Transformation by Focusing on Processes That Touch Your Customers
Product plus
50 powerful ideas you can use to keep your customers
The rise of fashion and lessons learned at Bergdorf Goodman
Relationship Marketing
The Innovator's Solution
How to get clients
